Your data, on your side.

1. Who we are

Vinci is an AI-native task app operated by Zettio Viinci Pvt Ltd, Delhi, India. This Privacy Policy explains, in plain language, what personal data we collect, why we collect it, and what you can do about it. If anything here is unclear, write to hello@letsvinci.com.

2. What personal data we collect

• Identity and contact details: your name, phone number and email address.
• Waitlist details: when you join the waitlist or apply to be a Vincer on our website, your name, mobile number and area. We use these only to contact you about Vinci reaching your area or about your application.
• Address and location: pickup and drop addresses, and approximate or precise device location when you enable it for a task that needs it. If you are a Vincer, your location while you are online in the Vincer app.
• Payment details: transaction amounts, payment status and limited payment identifiers. Full card and bank credentials are handled by our payment gateway, not stored by us.
• Chat messages with the Vinci AI assistant: the instructions, notes and attachments you send when asking Vinci to get something done.
• Device and usage data: device and browser type, screens and pages viewed, referring links and in-product actions, collected through PostHog (without your name or phone number) and, on our website, Google Tag Manager and the Google tags it loads.

3. Why we collect it

• Matching you with the right verified Vincer nearby.
• Processing payments and issuing receipts.
• Improving task matching, pricing accuracy and routing.
• Customer support, dispute handling and safety checks.
• Service updates about your tasks and your account.

4. Third parties we share data with

We share only what is needed, with:

• Our payment gateway, to authorise and settle payments.
• Vincers, who see only the details required to reach you and complete your task, and only after they accept it.
• Our AI language provider, to understand your requests.
• Analytics providers: PostHog (hosted in the United States) and Google, through Google Tag Manager on our website.
• Infrastructure providers for hosting, databases (Supabase, which stores our waitlist), messaging and email delivery.

We do not sell your personal data, and we do not share it with advertisers.

5. Cookies and tracking

Our website uses Google Tag Manager, which loads Google tags that may set cookies on your device to help us understand how the site is used. PostHog counts page views without cookies. We do not record your screen, mouse movement or keystrokes. You can block or clear cookies in your browser settings, and opt out of Google Analytics with Google’s browser opt-out add-on.

6. How long we retain data

We keep task details and chat history for as long as your account is active, and for a reasonable period afterwards where we need it for legal, tax, safety or support reasons. When data is no longer needed, we delete or anonymise it.

7. Your rights

You can ask us to:

• Access a copy of the personal data we hold about you.
• Correct anything that is wrong or out of date.
• Delete your account and associated personal data.
• Withdraw consent for location or non-essential messages.

Send your request to hello@letsvinci.com from the email or phone number linked to your account. We respond within 30 days.

8. Grievance officer

If you are not satisfied with how we handled your request, you can contact our Grievance Officer:

• Name: Avnish Chaudhary
• Email: hello@letsvinci.com
• Phone: +91 85959 52113
• Address: Rohini Sector 24, Delhi, India

9. Changes to this policy

If we update this policy in a meaningful way, we will flag it inside the app, email account holders where relevant, and update the date at the top of this page. Continued use of Vinci after that means you accept the updated policy.

10. Contact

Questions, requests, complaints or feedback: hello@letsvinci.com. A real human replies.